When you first sign up for a software-as-a-service (SaaS) platform, everything is designed to feel effortless.
The problem is that the first real test of a SaaS relationship isn’t the onboarding. It’s the exit.
For many small businesses, the front door is wide open, but the emergency exit is bolted shut: exports are incomplete, key data sits in proprietary formats, and leaving requires expensive vendor help.
